Delivery & Returns
All orders in Greece are delivered within 3-5 business days. For products Upon Request delivery time is 15-20 working days.
All Greece orders ship with SPEEDEX Courier. Delivery is free for shipping in Greece. All international orders ship with DHL Express. Delivery periods and costs vary according to the destination; delivery costs are not included in the products price, but will be calculated and present to you before the final payment.
Orders are not shipped or delivered on weekends or Greek public holidays.
*Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
For orders of products that are not in stock, we will charge your card for the full amount when the order is placed and we will we contact you as soon as possible to give you further information for the delivery days. Please note that the delivery date depends on the working production days that are required for the item to be created. We are unable to guarantee delivery dates due to unforeseen delays that might occur, however we will do our best to deliver your merchandise within the given timeframe.
You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered to you. The return policy applies for example in case that you are simply not happy with the product you received and you would like to return it and possibly proceed with the purchase of another one from our site. This suggests that you will have to make your decision clear to us before the end of the 14th day as stated above. Make sure you fill out the Withdrawal Form you will find here [insent link to text from Appendix] and send it via e-mail at email@example.com in order to let us know that you wish to withdraw from your purchase before you return the product(s). As soon as we receive your email with your decision to withdraw, you will receive a confirmation email by us; please make sure that you have our confirmation email. Your package must be accompanied by the original receipt purchase. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original and should come in its original packaging.
Regarding the return of the product to us, the shipping expenses is your responsibility and you are free to choose whichever delivery method is available to you. These expenses are not covered or reimbursed by Christiana Kafa. You will be reimbursed with the full amount of your order which includes the price of the purchased product and delivery expenses of your purchase (for orders outside Greece. We remind you that shipping in Greece is free of charge.
All items are refunded at the price of the purchase. Items that were purchased during sales / offers period are refunded at the price of the purchase. The money will be refunded in the same way as it was received by us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.
You will be notified for your refund with an email sent to your registered address with the following topic: “Your Christiana Kafa order has been refunded”.
If the above 14-day deadline is not met and if the product is not returned in its original condition, we will not accept the return nor will we reimburse the above stated amounts.
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21, Perikleous Str., 10563 Athens
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